FAQ
Answers to Frequent questions
1
What is the mean time of production for an industrial machine?
The production time depends upon the machine.
For medium sized machines, the delivery time is estimated between 2 and 3 months.
For large machines, the delivery time is estimated between 6 and 8 months.
2
How many continuous controls are performed during a year?
In order to ensure the well-functioning of our machines, a preventive maintenance must take place once a year for maintenance machines and twice a year for production machines.
3
Do you work with African companies other than Moroccan?
If so, what are your time limits?
The due dates are the same for European, African, Moroccan and other companies.
The only difference is transportation and clearance.
4
What technologies do you use for the conception of custom-made machines?
During the production, we use the latest technologies and innovations available. So as to guarantee reliable machines, we only collaborate with well-known brands such as SCHNEIDER, REXROTH, YUKEN, ABB, DELTA and others.
5
What quality certifications do you dispose of?
Every single machine is provided with compliance and quality certifications.
Custom-made models are accompanied by a report written by a control organism such as VINCOTTE, SGS…
6
What sorts of damages does your warrantee cover?
What is its validity?
The warrantee lasts one year.
The following are not covered:
– Electric components and engines
– Cutting tools
– Lamps and bulbs
7
How can your expertise concretely contribute in the expansion of our company?
Our team of developers follows the market’s evolutions.
This guarantees the client a modern and performing installation, which results in time and cost saving.
8
Under which regulations do you maintain the machines?
Is it valid for all types of machines?
We follow the regulations of each country.
In Europe they are managed by the DIN norms.
9
Can an older model be compatible with newer technologies?
For most machines, a retrofit is applicable.
An installation exam will be followed by a feasibility study.
The client will decide afterwards.
10
What solutions do you provide for the safety and protection of machines?
As importer and partner of REPAR2, the Italian manufacturer of safety devices, we dispose of the know-how in terms of the compliance of wood, metal, aluminum and other machines.
Our expert team analyzes the installations and suggests to you efficient and durable solutions.